Support

Need help with the Sleepy Noises app? Write to support@sleepynoises.com and we'll get back to you, usually within a few days. Tell us your phone model, the app version (Settings → About) and what happened.

Common questions

An episode won't play or stops loading. Check your connection, then try again. Settings → Troubleshooting → Test audio connection checks the connection to our podcast host; if it fails, send us a screenshot.

How do I listen without internet? Tap the download button on an episode. Downloads are in Library → Downloads.

How do I stop playback while I fall asleep? Tap the moon in the player and choose a sleep timer. The quiz you answered on first launch sets a default; change it any time in Settings → Default sleep timer.

Can I change my answers to the sleep quiz? Yes: Settings → Sleep profile. Your recommendations update right away.

The bedtime reminder doesn't arrive. Check that notifications are allowed for Sleepy Noises in your phone's Settings → Notifications, and that Focus / Do Not Disturb isn't hiding it. The reminder can be up to a minute late.

Something doesn't work. Settings → Troubleshooting → Share a problem report, then send it to us with a sentence about what happened. You can read it first: the app version, your phone's system, and recent errors; nothing personal.

The screen is too dark (or not dark enough) at night. Settings → Bedtime → Night dimming: Off, At night or Always.

Do I need an account? No. An account is optional: it keeps Premium, your likes, followed shows, history, stats and playlists with you on every phone you sign in on. The first screen of the app offers one; tap Not now to go straight in, and sign in later in Settings → Sign in if you like. Without an account, all of it stays on your phone only. Downloads always stay on the phone. See the Privacy Policy.

The sign-in email didn't arrive, or its link doesn't work. Check your spam folder, and give it a minute. The email has a 6-digit code: type it in the app, even if you read the email on another device. The link only works on the phone where you asked for it. The code and the link work once, for 15 minutes; Resend code sends a new email.

How do I delete my account? Settings → Account → Delete account. Your account, your Premium status and the copy of your library in your account are deleted from our server for good. What's on your phone stays. A subscription keeps renewing until you cancel it in your App Store or Google Play settings.

How do I cancel Premium? On iPhone: Settings → your name → Subscriptions → Sleepy Noises. On Android: Google Play → your profile → Payments & subscriptions → Subscriptions. Premium stays on until the end of the period you paid for.

I bought Premium but the app doesn't show it. Make sure you're signed in with the same account you bought it with (Settings → Account), then tap Restore purchases in the Premium tab.

I'm a Supporting Cast member. How do I listen ad-free here? Premium tab → A member on Supporting Cast? → follow the steps to add the private link of each show. Your shows then play their ad-free versions and are marked Premium.

I found a wrong tag (for example, an episode marked "Thunder" without thunder). Let us know which episode; we review tags and fix them for everyone.